Should I tip, what’s normal?
Tipping for work well done is optional. If you are over the moon with your treatment, 10-20% is appreciated. But please don’t feel obliged.
Can I wear make-up after my facial?
Make-up shouldn’t cause any post-facial clogging, unless you’ve had an oxygen treatment. In this case, try to keep your skin clean for a couple of hours. We can also touch up your make up for you with our fabulous Jane Iredale mineral make-up.
Do I have to chat with my therapist?
Not for a second. If you feel like chatting, go ahead. If you would rather lie down and zone out, please do. Our therapists will follow your lead.
What do I wear during my treatment?
The usual rule for massage or body treatments is to take it all off (including jewellery down to your underpants, pop yourself on the bed and cover yourself with the towel we provide. For a facial or head massage you should remove your top and lower your bra straps. Our therapists respect your privacy at all times.
What if I have a health condition?
Please tell us about any health conditions you have. Some common conditions that we need to know about include:
- High blood pressure
- Skin conditions
- Low blood pressure
- Varicose veins
- Heart conditions
- Recent operations
- Scar tissue
- Any other medical condition
I’m pregnant, which treatments are suitable?
Up to 12 weeks we recommend you only have manicures and pedicures. After 12 weeks we recommend our range of pregnancy treatments – just ask.
What if I’m late?
This limits your treatment time. If you have not already completed a consultation we will ask you to do this beforehand, so please allow at least 15 minutes before your treatment time.
What if I have to cancel or re-schedule?
Please give us 48 hours’ notice. We’re very reasonable but will need to charge you in full if you just ‘don’t turn up’. If your booking is for four or more people, please give us as much notice as possible. Fewer than four days’ notice for a group booking cancellation will result in a charge of 50%.
What should I wear?
We’re relaxed, and we want you to relax too, so wear whatever you feel comfortable in. If you’re having a pedicure, bring flip-flops to wear after your treatment to prevent smudging.
What time should I arrive?
Aim to arrive 15 minutes before your treatment. If it’s your first visit, we’ll complete a quick consultation about your health so it’s really important you allow at least 15 minutes.