There's a first time for everyone and even experienced spa-goers can have questions. So here are the answers. Have a quick read to ensure you make the most of your time with us.

Does waxing hurt?
It doesn’t tickle, but it’s very quick. Redness or a slight rash is typical, especially if it’s your first time. The more often you wax, the more your skin and hair becomes used to it – and the less it hurts.

What should I bring?

We’ll provide you with a robe, slippers and towels. Our changing rooms also offer hair-dryers, shampoo, conditioner and delicious body lotions.

Should I do anything before I arrive?

Drink lots of water, and eat fresh fruit and salads, for a couple of days before your visit.

What time should I arrive?

Aim to arrive 15 minutes before your treatment. If it’s your first visit, we’ll complete a quick consultation about your health so it’s really important you allow at least 15 minutes.

What should I wear?

We’re relaxed, and we want you to relax too, so wear whatever you feel comfortable in. If you’re having a pedicure, bring flip-flops to wear after your treatment to prevent smudging.

Can I book additional treatments on the day?

Our treatments are usually booked well in advance, but you never know until you ask. We will always do our best to find a therapist at late notice.

What if I have to cancel or reschedule?

Please give us 48 hours’ notice. We’re very reasonable but will need to charge you in full if you just ‘don’t turn up’. If your booking is for four or more people, please give us as much notice as possible. Fewer than four days’ notice for a group booking cancellation will result in a charge of 50%.

What if I’m late?

This limits your treatment time. If you have not already completed a consultation we will ask you to do this beforehand, so please allow at least 15 minutes before your treatment time.

Which treatment should I have?

Think about how much time you have. And whether it’s relaxation you are after, or something more specific, such as an area that needs special attention. Then browse through our treatments. The descriptions will explain each treatment and its benefits.

Can't decide? Call us and we’ll talk you through the choices so you get the best treatment for you.

I’m pregnant, so which treatments are suitable?

Up to 12 weeks we recommend you only have manicures and pedicures. After 12 weeks we recommend our range of pregnancy treatments – just ask.



What if I have a special diet?

Just let us know about any special dietary needs before you arrive and we’ll make sure you are catered for.

What do I do with my jewellery?

Leave your valuables in the trinket boxes provided. You will need to remove your jewellery for most treatments.

What do I wear during my treatment?

The usual rule for massage or body treatments is to take it all off (including jewellery down to your underpants, pop yourself on the bed and cover yourself with the towel we provide. For a facial or head massage you should remove your top and lower your bra straps. Our therapists respect your privacy at all times.

Do you offer disabled facilities?

Yes we do. Our beds go low for easy access. Please let us know of any special needs you have when you book so we can help you make the most of your day.

Do I have to chat with my therapist?

Not for a second. If you feel like chatting, go ahead. If you would rather lie down and zone out, please do. Our therapists will follow your lead.

Can I wear make-up after my facial?

Make-up shouldn't cause any post-facial clogging, unless you've had an oxygen treatment. In this case, try to keep your skin clean for a couple of hours. We can also touch up your make up for you with our fabulous Jane Iredale mineral make-up.

Should I tip - what's normal?

Tipping for work well done is optional. If you are over the moon with your treatment, 10-20% is appreciated. But please don't feel obliged.